FAQs

Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.


How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.


What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.


Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.


Can I sign up to your newsletter?
Yes! Just enter your email here, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.

 

What if I receive a damaged product? 
You can avail a replacement in case you receive a damaged product.

 

What if the product received does not match quality standards claimed?
We have exclusively handpicked products that suit women's daily and occasional needs and we ensure that our products are 100% authentic Hence, in such a case, twice the amount that had been paid for the product shall be transferred to the account the transaction is made from. 

 

Are shipping costs included in the product price?
We offer free shipping on products above Rs. 500.

 

Can I avail cash on delivery for the products ordered on the website?
Yes, cash on delivery can be availed with an addition amount of Rs.100. 

Are these products authentic? 
We at Hola Skin guarantee the authenticity of each product available and offer double your money back if proven otherwise. Every product is hand selected, tested and curated to ensure you get only the best products from all over the world, with no additional customs! 
- Returns and Exchanges 
I'm not happy with the product, how can I return it? 

If the product is unused and sealed, we'll arrange for a reverse pick-up, and a full refund at no additional cost to you. 
All you have to do is whatsapp up on: +91 93156 42607.
My product is damaged, what should I do? 
 
You deserve the best, and sometimes products get damaged while we send them to you. We want you to have the best experience with any product you buy from Hola Skin, which is why we offer a full refund on any product that may have been damaged during shipping. 
All you have to do is whatsapp up on: +91 93156 42607.